10-Day Return PolicyAt Innova Medical Products/ Northeast Medical Products, we want you to be completelysatisfied with your purchase. If you're not fully satisfied, you may return eligible itemswithin 10 days from the date of delivery for a full refund or exchange, subject to theconditions below.Return Conditions:• Returns must be initiated within 10 days of receiving your order.• Items must be unused, in their original condition, and with all original tags andpackaging intact.• Proof of purchase (receipt or order confirmation) is required to process a return.Non-Returnable Items:For hygiene and safety reasons, personal care items such as, but not limited to, thefollowing are not eligible for return:• Toileting products (e.g., toilet seat covers, commodes, etc.)• Skin care products (e.g., lotions, creams, cleansers, etc.)• Compression socks and hosiery• Sleep-related products (e.g., hospital beds, linen, pillows, etc.)Orthopedic Bracing• Custom bracing is non-returnable• Off-the-shelf bracing has a 10 day return period, as long as the brace is like newconditionRefunds:• Once we receive the returned item and confirm it meets the return criteria, we willissue a refund to your original payment method.• Refunds may take up to 7 business days to process, depending on your paymentprovider.